Innovation into the Banking System
Digital innovation has helped evolve the financial services sector, but the global pandemic has prompted an overhaul in the role of advanced technology and digital services as traditional bricks and mortar business models lose relevance and consumers radically adjust their banking behaviour. To remain competitive in this new digital reality, it is important that senior leadership recognise the part technology has to play in adapting to the banking world that Covid-19 has created says Santiago Jimenez Barrull. These emerging financial services and products, powered by emerging technologies such as artificial intelligence (AI), blockchain and machine learning, have played a defining role in the banking sector for the past few years, but in order to remain relevant in the uncertain environment instigated by a global pandemic, their function in banking systems is more evident than ever. These tools are the key to banks being able to streamline services, redefine business models and focu